Returns

At LampShopOnline we pride ourselves in providing each and every customer with exceptional levels of customer service, which extends to our returns policy. We endeavour to make every effort to fulfil valid requests for returns and will refund authorised returns as promptly as possible.

Disclaimer: Please do not return any stock to us without first contacting us to discuss the return of your unwanted items. No returned goods will be accepted without our previous authorisation.

Please note: We cannot take any returns request via phone or email, all returns requests must be made through our website in your account.

Returns Process

Should you wish to return any unwanted orders, please contact us with the following details:

Your contact details (name, address, email and telephone number),
What you would like to return,
Your date of purchase,
An acceptable reason for return,
LampShopOnline’s order/invoice number if possible.

All returns are processed on Fridays or Mondays. Returned parcels should be sent on a trackable service, so the customer has proof of delivery should we need a copy to process a refund in the case of a missing parcel etc.

We will make every effort to accommodate reasonable return requests and will promptly issue any refunds you are entitled to.

Our customers are entitled to a 15-day cancellation right. Therefore, any incorrectly ordered or unwanted items can be returned to us for a full refund. You must notify LampShopOnline of your intention to return the goods within 15 days of receiving your delivery. After notifying us, you have an additional 15 days to return the products. It is the responsibility of the customer to return any incorrectly ordered items. LampShopOnline will take no responsibility for the collection of the goods. The goods must be unused and suitable for resale. This right excludes any specially supplied items that are not normally kept in stock.

Please note:

Please do not send any returns to the address below, they will not be accepted at this address. Please email help@lampshoponline.com for the returns address. Alternatively, give us a call and we'll explain the procedure in full detail.

LampShopOnline Ltd
Carrwood Park
Selby Road
Garforth
Leeds
LS15 4LG

Damaged Goods

If you receive damaged goods, please provide a photo/photos of the damage as proof. Upon receiving the photo/photos of the damaged goods, we will either send replacements or issue a refund. Please email the photo(s) to: help@lampshoponline.com

The customer should inspect the products upon receipt and notify LampShopOnline within 30 days if they deem the goods be faulty or damaged. If the customer does not inform LampShopOnline within 30 days of delivery about any broken or faulty goods, it will be assumed that the goods have been accepted. We cannot accept any claims for faulty or broken goods more than 30 days after delivery.

Should the products be faulty or damaged, LampShopOnline shall take responsibility for recovery of the goods from the customer within 30 days of delivery if the goods need to be returned. The customer will also be entitled to a full refund if the goods are deemed to be faulty/damaged by LampShopOnline.

LampShopOnline may choose to refund any damages rather than issuing replacements if sending replacements is not feasible. We will endeavour to offer replacements in most situations.

Cancellations

Should the customer wish to cancel the order prior to dispatch, payment shall be refunded in full within 14 days.

T&Cs

Please note:

It is at the discretion of LampShopOnline whether a credit or replacement should be issued.

We cannot accept returns on made to order or specially supplied goods. These include Emergency fittings, Gear Trays, shatterproof tubes and foodsafe tubes.

LampShopOnline will operate within the Distance Selling Regulations 2016/2017. Customers have the right to cancel their order up to 14 days after the day they receive delivery of their goods, providing they do so in writing to LampShopOnline. The purchaser has a statutory duty to maintain the goods in good condition during the 14-day cancellation period and to return the goods to LampShopOnline. The customer will bear all costs associated with returning the goods. If LampShopOnline collects the goods, the associated costs will be charged to the customer.